Refunds

Fourteen days, no questions asked. If Dolmen is not what you hoped, write to us within fourteen days of buying and you get your money back. You do not have to explain why, and we will not try to talk you out of it.

Why it is this simple

You cannot hear a MIDI generator from a screenshot, and a plug-in that suits one person’s way of working is useless to another. The seven-day trial exists so you can find that out before paying. This policy exists for everything the trial cannot tell you: that it does not fit your setup, or your DAW, or the way you write.

It is also, broadly, what European law gives you anyway. We would rather publish it plainly than make you look it up.

How to ask

Email [email protected] from the address you bought with, and include your order number, which is in the receipt Lemon Squeezy sent you. One line is enough. “Please refund order 12345” does it.

A real person reads that inbox, usually within a day.

What happens next

• We ask Lemon Squeezy to refund the order. This is normally done the same day we read your email.
• Your bank decides how fast the money reappears. Five to ten working days is typical; it is out of our hands once the refund is issued.
• Your licence key stops working, and any machines activated with it are released.
• VAT or sales tax you paid is refunded with the rest.

Music you already made stays yours. Every pattern you dragged onto a track is ordinary MIDI in your project, and a refund does not touch it or give us any claim over it. That is in the terms as well, because it is worth saying twice.

Your statutory right of withdrawal

If you are a consumer in the European Union you have a legal right to withdraw from a distance purchase within fourteen days.

For digital products delivered immediately, a seller is allowed to ask you to give up that right at checkout in exchange for getting the download straight away. We do not ask you to give it up. You keep it in full, alongside the policy on this page, which covers the same fourteen days and asks for less from you than the law does.

You can use whatever wording you like; no form is required. If you prefer a formal one, write to [email protected] stating that you withdraw from your purchase, with your name, order number and the date you bought.

After fourteen days

Write to us anyway. If Dolmen has a fault, or does something other than what this website says it does, we will fix it or refund you regardless of how long it has been. A defective product is a different thing from a change of mind, and it is treated differently.

Bought twice, or bought the wrong thing

Tell us and we will sort it out. Duplicate orders are refunded whenever you notice them, with no time limit and no argument.

The one thing we would ask

If you are refunding because something did not work, a sentence about what went wrong is worth a great deal to a company this size. You are not obliged to give one, and the refund does not depend on it.